O2 built a new fixed and managed services business, from a standing start in April 2011 to £45m in revenue in less than 18 months. The commercial finance team was too small to support the level of growth that was being achieved. Processes, organisation and systems were all struggling to cope with the volume of work.
FFW is a leading city law firm, providing high quality counsel for major public and private sector organisations. It had a portfolio of courses and other interventions for lawyers and associates to develop their professional skills as they progress in their careers. However, there was a gap in the provision of business development training at the senior associate to junior partner level.
O2 decided to enter the managed services market in 2010, as part of a strategy to grow its business and diversify away from pure mobile telephony. O2’s reputation for customer service, and established relationships with major enterprises, meant that it had the access and reputation to enable rapid growth. However, the new team had limited experience and capability in how to bid for and win business in the managed services industry.
Most government departments buy off the shelf software to meet their needs, with intellectual property developed by private sector suppliers. What happens when the roles are reversed? In this groundbreaking project, intellectual property created by the NPIA was licenced under an innovative concession contract, creating Listpoint.
We worked with Nuffield Hospitals to design, build and implement all the required IT systems and services for a new sterile services business. Operating across the UK, these delivered safe, sterile and reliable surgical instruments to a network of 40 hospitals.